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Why Silly Words Mean Serious Business |
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Thursday, January 05, 2006: Wikis and blogs may seem hokey and faddish, but they’re likely the next big factor in Knowledge Management (KM) for enterprises.
They’ll play increasingly vital roles in helping companies capture, retain, and transfer crucial business knowledge, improve customer service, manage and communicate change, and generally mitigate the pain and cost of lost expertise.
With the retirement of hordes of baby boomers looming, enterprises better pay attention.
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